License Information

Gaming Licence 

The Company holds a valid Business-to-Consumer (B2C) gaming licence issued by the Malta Gaming Authority (MGA), the competent regulatory body responsible for the governance of remote gaming activities in Malta and across applicable jurisdictions.

Licence details:

• Licence Number: MGA/B2C/188/2010
• Licence Type: B2C Gaming Service Licence
• Issuing Authority: Malta Gaming Authority (MGA)
• Licence Status: Active

The Malta Gaming Authority is a public-sector entity established under the Laws of Malta. It operates under the regulatory framework of the Gaming Act, Chapter 583 of the Laws of Malta. The MGA may be contacted directly at: Malta Gaming Authority, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, Malta. Further information regarding the MGA and the regulatory framework applicable to this licence is available at www.mga.org.mt.

Territory of Services

The gaming services provided through this website are intended for use by residents of the United Kingdom and other territories where such services are lawfully accessible under the operator’s licence. The Company does not offer services to residents of jurisdictions where online gambling is prohibited or restricted by applicable law.

It is the sole responsibility of the player to ensure that accessing and using the services is lawful in their country of residence prior to registering an account or placing any wager.

Age Restriction

Access to and participation in any gaming services provided by the Company is strictly restricted to persons who are 18 years of age or older. The Company prohibits the use of its services by minors in accordance with applicable gambling legislation and regulatory requirements.

Age verification procedures are conducted in accordance with the Company’s Know Your Customer (KYC) policy. The Company reserves the right to request documentary evidence of age at any stage and to suspend or close any account where the age verification requirements have not been satisfied.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

The Company operates in full compliance with applicable anti-money laundering and counter-terrorism financing legislation, including but not limited to the requirements imposed by the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and equivalent provisions under Maltese law.

As part of its ongoing regulatory obligations, the Company implements a comprehensive KYC programme. All customers are required to complete identity verification prior to making withdrawals or, where required, at the point of registration. The verification process may include, but is not limited to, submission of:

• Government-issued photographic identification (e.g. passport, national identity card or driving licence);
• Proof of residential address (e.g. recent utility bill or bank statement);
• Proof of payment method ownership;
• Source of funds or source of wealth documentation, where applicable.

The Company monitors all transactions on an ongoing basis and may, at its sole discretion, suspend account activity pending the completion of enhanced due diligence procedures. All suspicious transactions are reported to the relevant competent authorities in accordance with applicable legal obligations. The Company maintains a designated Money Laundering Reporting Officer (MLRO) responsible for overseeing compliance with AML/CFT obligations.

Data Protection

The Company processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) as retained in UK law by the European Union (Withdrawal) Act 2018, the Data Protection Act 2018, and, where applicable, the General Data Protection Regulation (EU) 2016/679 as it applies within the European Economic Area.

Personal data collected in connection with the provision of gaming services is processed lawfully, fairly and transparently, and solely for the purposes for which it was collected. The Company does not sell, rent or otherwise transfer personal data to third parties except where required by law or where necessary for the performance of the services.

Players have the right to access, rectify, erase, restrict processing of, and port their personal data, subject to the conditions set out in applicable legislation. Requests relating to personal data may be directed to the Company’s designated Data Protection Officer at: [email protected].

Further information regarding the Company’s data processing practices is set out in the Company’s Privacy Policy, which is available on the website.

Responsible Gambling

The Company is committed to promoting responsible gambling and to minimising the risk of harm associated with gambling activity. The Company operates in accordance with responsible gambling requirements as prescribed by its licensing conditions and applicable industry standards.

The following responsible gambling tools are available to all registered customers:

• Deposit limits: Players may set daily, weekly or monthly deposit limits on their accounts.
• Loss limits: Players may set limits on the total amount they are willing to lose within a specified period.
• Session time limits: Players may restrict the duration of their gaming sessions.
• Reality checks: Players may set periodic notifications reminding them of the time spent during a session.
• Self-exclusion: Players may request a temporary cooling-off period or a longer-term self-exclusion from the platform.
• Account closure: Players may request permanent closure of their account at any time.

Players who believe they may be experiencing difficulties associated with gambling are encouraged to seek assistance from independent support organisations, including GamCare (www.gamcare.org.uk), BeGambleAware (www.begambleaware.org), and Gambling Therapy (www.gamblingtherapy.org).

Responsible gambling requests may be submitted at any time by contacting the Company’s customer support team at [email protected].

Dispute Resolution

The Company endeavours to resolve all customer complaints in a prompt and fair manner. Players who have a complaint or dispute are encouraged to contact the Company’s customer support team in the first instance at [email protected], providing full details of the matter in question.

The Company will acknowledge receipt of a complaint within a reasonable timeframe and will endeavour to provide a substantive response within 14 calendar days of receipt. Where a complaint requires further investigation, the Company will notify the player of the expected timeframe for resolution.

In the event that a dispute cannot be resolved directly between the player and the Company, the player may refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The Company will provide details of the applicable ADR entity upon request or, where required by regulation, upon closure of the internal complaint process.

Players based in the United Kingdom who remain dissatisfied following the conclusion of the Company’s internal complaints procedure may also be entitled to refer certain matters to the UK Gambling Commission (www.gamblingcommission.gov.uk), depending on the nature of the complaint and the applicable regulatory framework.

Contact Information

For all licence-related, compliance or general enquiries, players may contact the Company at:

Email: [email protected]

All communications will be handled in accordance with the Company’s internal procedures and applicable regulatory requirements.

This page was last reviewed and updated in March 2026. The Company reserves the right to amend the information contained on this page to reflect changes in applicable legislation, regulatory requirements or Company policy. Players are advised to review this page periodically.