Relevance verified: 04/03/2026
At Chumba Casino, we believe that gambling should be enjoyable, and that means keeping it within limits that work for you personally. We take our duty of care seriously and have put in place a range of tools, resources, and protections to help every player stay in control. This page explains how our responsible gambling features work, where you can find additional support, and what you should know about your rights as a player.
Who Can Play
Chumba Casino is strictly for players aged 18 and over. We carry out age and identity verification on all accounts before play can begin and again at the point of redemption. If we have any reason to suspect a player may be under the age of 18, we will suspend the account immediately pending further checks. No exceptions are made.
We do not permit play by anyone who has registered with GAMSTOP or otherwise self-excluded from online gambling. If you have previously self-excluded and believe you have been able to access your account in error, please contact us at [email protected] immediately.
Know the Signs
Gambling is entertainment. It should never be used as a way to make money, recover previous losses, or cope with stress, anxiety, or personal difficulties. For most people, it stays exactly that – entertainment. But for some, it can become harder to manage over time.
These are some signs that gambling may no longer be in your control:
- Spending more time or money on gambling than you intended
- Chasing losses and increasing your stakes to try to win back what you have lost
- Neglecting work, family, or social commitments because of gambling
- Borrowing money to fund gambling activity
- Feeling irritable or anxious when you are not gambling
- Hiding your gambling from people close to you
- Using gambling as a way to escape problems or low mood
If any of these feel familiar, it is worth taking a step back. Our tools are here to help, and you do not need to be in crisis to use them.
Tools to Help You Stay in Control
All of the following tools are available directly through your Chumba Casino account. They are free to use, and most take effect immediately or within 24 hours.
Deposit Limits You can set a cap on how much you deposit over a one-day, seven-day, or thirty-day period. Once you reach your limit, you will not be able to deposit further funds until the period resets. If you want to increase a limit, a cooling-off period applies before the change takes effect. Reductions come into force straight away.
Loss Limits You can restrict the amount you are willing to lose over a set time period. This is separate from your deposit limit and provides an additional layer of control over your play.
Reality Checks You can set timed reminders to alert you during a session. These pop-up notifications tell you how long you have been playing and give you the opportunity to decide whether you want to continue. They are set in 15-minute intervals and are designed to break up extended sessions.
Session Limits You can cap the total duration of any gaming session. When you reach your chosen limit, the session ends automatically and you are logged out of your account.
Take a Break If you need a short break from gambling, you can place a temporary pause on your account for any period between one and thirty days. During this time you cannot access your account, deposit funds, or place any wagers. The break cannot be shortened once it has been activated.
Self-Exclusion If you feel you need a longer or more permanent break, you can self-exclude from Chumba Casino. We offer self-exclusion periods starting from six months, with a minimum seven-day cooling-off period before any reversal can be considered. A lifetime exclusion is also available and is permanent.
We strongly encourage any player who is concerned about their gambling to use this tool. Once you have submitted a self-exclusion request, your account will be closed and you will not be able to reopen it during the exclusion period.
To request self-exclusion or for help setting any of the above limits, contact our support team at [email protected].
GAMSTOP: Self-Exclusion Across All UK-Licensed Sites
Chumba Casino participates in GAMSTOP, the national self-exclusion scheme for online gambling in Great Britain. GAMSTOP allows you to exclude yourself from all online gambling operators licensed by the UK Gambling Commission in a single step, rather than having to contact each site individually.
Exclusion periods through GAMSTOP are fixed at six months, one year, or five years. Once registered, the exclusion cannot be reversed until the period has ended. If you wish to register, visit www.gamstop.co.uk.
Financial Vulnerability Checks
We are required by the UK Gambling Commission to carry out financial vulnerability checks on customers. These checks use publicly available information to identify significant indicators of potential financial difficulty, such as county court judgements, bankruptcy orders, or individual voluntary arrangements. If a check raises a concern, we will take appropriate action which may include reducing your deposit limits or contacting you directly. These checks do not affect your credit score and are carried out in accordance with UK data protection law.
From February 2025, additional affordability checks apply where a customer has net deposits of £150 or more per month. These exist to ensure that gambling activity remains within reasonable financial bounds for each individual customer.
Blocking Tools
In addition to the tools available within your account, a number of free services allow you to block gambling transactions at the source:
- Gamban (www.gamban.com): software that blocks access to gambling websites and apps across all your devices
- Gambling Therapy (www.gamblingtherapy.org): offers a free gambling blocking tool alongside its support services
Several major UK banks also offer the ability to block gambling transactions through their banking apps or customer service. Contact your bank directly to find out what options are available to you.
Support Organisations
If you are concerned about your own gambling or that of someone you care about, free and confidential support is available from the following organisations:
BeGambleAware A leading national charity providing information, advice, and access to treatment for problem gambling in Great Britain. Available 24 hours a day, seven days a week. Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133
GamCare GamCare runs the National Gambling Helpline and provides counselling, support, and information for anyone affected by gambling harm. Website: www.gamcare.org.uk Helpline: 0808 8020 133
Gambling Therapy An international service offering free practical advice and emotional support. Their online services include live chat, support groups, and a self-help programme. Website: www.gamblingtherapy.org
Gordon Moody Association Provides residential treatment and specialist support for people with a serious gambling problem. Website: www.gordonmoody.org.uk
NHS Gambling Harms Services The NHS operates a network of specialist gambling treatment clinics across England. Referrals can be made through your GP or by self-referral. Website: www.nhs.uk/live-well/addiction-support/gambling-addiction
Protecting Young People and Vulnerable Adults
If you share your device with other people, particularly young people, we strongly recommend using device-level parental controls and keeping your account details private. Third-party tools such as Net Nanny and Gamban can prevent underage access to gambling websites.
Never share your login credentials with anyone. You are responsible for all activity on your account.
How to Contact Us
If you have any concerns about your gambling, need to activate a limit, request a self-exclusion, or have questions about any of the above, our customer support team is available to help.
Email: [email protected]
We aim to respond to all responsible gambling enquiries promptly. If your request relates to account closure or self-exclusion, this will always be treated as a priority.
Gambling should be fun. If it stops being that, we are here to help – and so are the organisations listed above. You are never under any obligation to continue playing, and there is no shame in stepping back.