Terms & Conditions

Please read these Terms and Conditions carefully before using the Chumba Casino website at chumba-casino-uk.com or any of the services offered through it. By accessing the site or creating an account, you confirm that you have read, understood, and agreed to be bound by the terms set out below. If you do not agree with any part of these terms, you must not use our services.

1. About Us

Chumba Casino is operated under the brand of chumba-casino-uk.com. The site offers online casino-style entertainment to eligible players in the United Kingdom. We are committed to operating transparently, responsibly, and in full compliance with applicable United Kingdom legislation, including the Gambling Act 2005 and all regulations issued by the UK Gambling Commission (UKGC).

For queries relating to these terms, please contact our support team at [email protected].

2. Eligibility

To register an account and use Chumba Casino, you must:

• Be at least 18 years of age;
• Be a resident of the United Kingdom;
• Not be subject to a self-exclusion order through GamStop or any equivalent national self-exclusion scheme applicable in the UK;
• Not be an employee, contractor, or close associate of Chumba Casino or any of its affiliated entities;
• Be acting on your own behalf and not as an agent for a third party;
• Not have had a previous account with us that was closed due to a breach of these terms.

We reserve the right to request documentary proof of age, identity, and residential address at any time. Until such verification is satisfactorily completed, we may restrict access to certain features, including the ability to withdraw winnings.

3. Account Registration

You may hold only one account per person. Creating duplicate accounts, including accounts in the name of another individual or under a different email address, is strictly prohibited. If we identify duplicate accounts, we reserve the right to suspend or close all associated accounts and withhold any funds held within them pending investigation.

When registering, you must provide accurate, current, and complete information. You are responsible for keeping your account details up to date. If you provide false or misleading information during registration, your account may be terminated without notice.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected].

4. Know Your Customer (KYC) and Identity Verification

In accordance with our obligations under UK anti-money laundering legislation and UKGC licensing requirements, we are required to verify the identity of all players. This process may involve requesting copies of:

• A valid government-issued photo ID (such as a passport or driving licence);
• Proof of address dated within the past three months (such as a utility bill or bank statement);
• Proof of payment method ownership;
• Source of funds documentation where deposits or withdrawals exceed certain thresholds.

We may conduct these checks at registration, before processing a withdrawal, or at any point during your use of our services. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension or closure.

All documents provided to us will be handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

5. Use of the Platform

By using Chumba Casino, you agree to:

• Use the platform for personal, recreational purposes only;
• Not use any automated software, bots, scripts, or other tools to interact with the platform;
• Not attempt to manipulate game outcomes or exploit system vulnerabilities;
• Not use the platform to engage in any unlawful activity, including fraud or money laundering;
• Not share, sell, or transfer your account to any other person;
• Comply with all applicable laws, including those relating to gambling and data protection.

Any suspected breach of the above may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities.

6. Deposits and Withdrawals

Accepted payment methods are displayed on the cashier page of the site. We reserve the right to change accepted payment methods at any time.

All transactions must be made using a payment method registered in your own name. We do not accept payments from third-party accounts. Using a payment method that does not belong to you will be treated as a breach of these terms and may result in account closure.

Withdrawal requests are processed following satisfactory completion of KYC verification. We aim to process approved withdrawals promptly. However, processing times may vary depending on your chosen payment method and any outstanding verification requirements.

We reserve the right to delay or decline a withdrawal where we have reasonable grounds to suspect fraud, money laundering, or a breach of these terms.

7. Bonuses and Promotions

From time to time, Chumba Casino may offer bonuses, free coins, or promotional credits to new and existing players. All such offers are subject to specific terms, which will be communicated at the time the offer is made.

General bonus conditions include:

• Bonuses are issued for personal use only and may not be transferred between accounts;
• Promotional currency awarded through welcome offers or daily login bonuses may carry wagering requirements before any associated winnings become withdrawable;
• Chumba Casino reserves the right to withdraw, amend, or cancel any promotion at any time, with notice provided where reasonably practicable;
• Misuse of promotional offers, including the creation of multiple accounts to claim bonuses more than once, will result in forfeiture of the bonus and any associated winnings, as well as permanent account closure.

Players who have enrolled in a self-exclusion programme are not eligible for any bonuses or promotional offers and must not attempt to claim them.

8. Responsible Gambling

Chumba Casino is firmly committed to promoting responsible gambling. We believe that gambling should always remain an enjoyable and recreational activity. If gambling is no longer enjoyable, or if you feel that you may be spending more time or money than you can afford, we encourage you to seek support.

We offer the following responsible gambling tools, which can be accessed via your account settings or by contacting [email protected]:

Deposit Limits – You may set daily, weekly, or monthly deposit limits to control the amount you spend. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period.

Session Time Limits – You may set limits on the amount of time you spend playing in a single session. Once the limit is reached, you will be logged out automatically.

Reality Checks – You may enable regular reminders to inform you of the time elapsed during a gaming session.

Self-Exclusion – You may request self-exclusion from Chumba Casino at any time by contacting [email protected]. Self-exclusion will be applied as quickly as technically possible, and no later than 24 hours from your request. During the self-exclusion period, you will not be able to access your account, and we will take reasonable steps to prevent any marketing communications from being sent to you.

We are also registered with GamStop, the UK’s national online self-exclusion scheme. Players who register with GamStop will be excluded from all UKGC-licensed operators participating in the scheme. You can register at www.gamstop.co.uk.

For additional support, we recommend the following organisations:

• BeGambleAware at www.begambleaware.org (National Gambling Helpline: 0808 8020 133)
• GamCare at www.gamcare.org.uk
• Gambling Therapy at www.gamblingtherapy.org

If you are concerned about someone else’s gambling behaviour, the organisations above also provide guidance for friends and family members.

9. Under-Age Gambling

Gambling by persons under the age of 18 is illegal in the United Kingdom. Chumba Casino takes its obligations in this area extremely seriously.

We use a combination of automated and manual identity verification processes to prevent under-age gambling. Where we have reason to believe that a player may be under 18, we will immediately restrict access to that account pending verification. If it is established that a player is under 18, the account will be permanently closed and any funds deposited will be returned to the source.

We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing gambling websites. Resources such as Gamban (www.gamban.com) and Net Nanny (www.netnanny.com) can help restrict access to gambling content on shared or family devices.

10. Fair Play and Game Integrity

All games available on Chumba Casino use a certified Random Number Generator (RNG) to ensure that outcomes are fair, random, and unpredictable. Our games are tested by independent technical assessment bodies to verify compliance with applicable standards.

The theoretical Return to Player (RTP) for individual games is available within the game information panel of each title. Please be aware that RTP figures are calculated over statistically significant periods and do not guarantee outcomes in individual sessions.

11. Intellectual Property

All content on the Chumba Casino website, including but not limited to games, software, images, logos, text, and design elements, is protected by copyright and other intellectual property rights. Nothing in these terms grants you any right to use, reproduce, or distribute any such content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Chumba Casino will not be liable for:

• Any loss of data, profits, or opportunity arising from your use of the platform;
• Technical interruptions, errors, or downtime affecting the availability of the site;
• Losses resulting from your breach of these terms.

Nothing in these terms excludes or limits our liability for fraud, personal injury caused by our negligence, or any other liability that cannot be excluded under English law.

13. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you by email to the address registered on your account, or by displaying a prominent notice on the site. Continued use of the platform following such notification will constitute your acceptance of the revised terms.

If you do not agree to the revised terms, you must stop using the platform and may request the closure of your account by contacting [email protected].

14. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or your use of Chumba Casino shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint about any aspect of our service, please contact us in the first instance at [email protected]. We will acknowledge your complaint within five working days and aim to provide a full response within four weeks.

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to the relevant Alternative Dispute Resolution (ADR) body approved by the UK Gambling Commission. Details of the applicable ADR service will be provided in our final response to your complaint.

15. Contact Us

For any questions regarding these Terms and Conditions, your account, or our responsible gambling tools, please get in touch with our support team:

Email: [email protected]

We aim to respond to all enquiries within 48 hours during standard business hours.